Online Ordering Help
We hope you are having a pleasant online shopping experience with us. Here are a few areas that we would like to give you a bit more information on:
Who is Honeyrose Bakery - organic handbaking ?
Where is Honeyrose Bakery ?
Do we have a retail shop you can buy products from or visit ?
Are all our products organic ?
Do you have Gluten, Wheat, or Dairy-Free products ?
Food allergy sufferers nirvana ?
What is shelf life ?
Why do you give shelf life in days ?
Can I freeze the organic cakes I order ?
When can I order ?
How do you deliver ?
How much do you charge for delivery ?
Can you do international orders ?
Can I order by phone or fax ?
How do I get a refund on my order ?
How can I contact you to let you know there is a problem with my order ?
I am on your online store, and see a PayPal logo in my window - why ?
Can I pay with my credit card ?
PayPal is not accepting my credit card for payment ?
Do I have to have a PayPal account to pay ?
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Who is Honeyrose Bakery - organic handbaking ?
Honeyrose Bakery has been in business since the year 2000; we are based in London and are a dedicated organic wholesale bakery. We are the home of the finest handbaked totally organic cakes, cookies, muffins, biscotti and a whole range of baked treats, including a line of wheat, gluten and dairy-free products. At Honeyrose Bakery we bake everything by hand with individual care and attention.
Where is Honeyrose Bakery ?
We are based in London, UK, in Park Royal, just northwest of central London, about 5 minutes from Notting Hill. From our London bakery we distribute all over the UK and abroad.
Do we have a retail shop you can buy products from or visit ?
Well, we do have an online shop you can visit and buy Honeyrose organic cakes from, but not a physical store (not yet :-). We bake every day in our London bakery, which smells of sugar and spice and everything organic and nice.
Are all our products organic ?
Absolutely yes ! All our products are certified organic by the Organic Food Federation, License no. 563/03. All our agricultural ingredients are organically grown. We bake fresh every single day so that you get the freshest tasting product with the longest possible shelf life.
Do you have Gluten, Wheat, or Dairy-Free products ?
Yes, we have over 20 product combinations that are either Wheat, Gluten, or Dairy-Free. Some are both Gluten and Dairy Free or Wheat and Dairy-Free.
Food allergy sufferers nirvana ?
This is tough to answer as minute traces of the the food allergens we bake with (wheat, gluten, dairy, nuts, eggs, sesame, soya) could be found in any of our products, either through storage or in mixing and baking. If you are severely allergic please please be aware of that. However we do go through strict precautions to avoid contaminations, and mix, bake and package our Wheat, Gluten or Dairy-Free products in separate batches that are carefully quality monitored.
What is shelf life ?
Shelf life is often referred to as "Best Before Date"; all our products will come with a clearly marked "Best Before Date". As it implies, the product tastes best before that date, and is edible after that date (may not taste great though, so we would not recommend it). Baked products like ours are known as "low risk" in that they are baked fresh and delivered at normal room temperature ("ambient"). There is minimal risk of becoming ill if you eat a product of ours past it's shelf-life (unlike eating a meat dish past it's shelf life - oy vey).
Why do you give shelf life in days ?
We want you to know when the product will taste best. Because our products are organic we don't (we can't and won't) put into them any food additives like preservatives, humectants, long shelf life stretchers which would mean adding chemicals. Organic products will by definition not have the longer shelf life that conventional products do because of the food additives. At some point after the shelf life expires the water and organic yeast could create yucky looking green spots - it's just harmless mould, bin the cakes and order some fresh.
Can I freeze the organic cakes I order ?
Yes, freeze away. Your order is prepared fresh for you the moment your order and arrives to you ready to eat. If you get a big order to understandably avoid that *%*&£! delivery fee then you can put some of those tasty organic muffins, loaf cakes, or anything else we bake in your freezer for another day. Just defrost it at room temperature and eat, and don't freeze it twice, a food no-no.
When can I order ?
You can order 24 hours a day, 7 days a week via our online shop. In fact we dare you to order at 3:34am on a Saturday :-). Orders placed between Wednesday 1pm and Monday 1pm will be delivered next Wednesday; orders placed between Monday 1pm and Wednesday 1pm will be delivered Friday.
How do you deliver ?
By courier, on Wednesdays and Fridays, except on national holidays, to your delivery address, by up to 9pm (for your convenience) on your delivery day; if no one is home, the courier will leave their contact information for you to arrange a convenient redelivery time. We can leave the order at your delivery address if you can't arrange to have it received, on your authorization and risk. We will deliver anywhere in the UK on those terms except the remote Scottish Highlands, outlying islands and Northern Ireland. No worries, even if you are lucky enough to live in those beautiful places, we will find a way to get your Honeyrose order to you, just may take a bit longer. Please go to our delivery section for more information.
How much do you charge for delivery ?
£7 flat fee for the UK. We pass on the delivery cost; we do not add a penny, and in fact take a loss on it to make it affordable for you. We promise that as we manage to reduce delivery costs in the future, we will always pass on the savings back to you (yes, all the savings).
Can you do international orders ?
Yes we can; just drop us a mail at shop@honeyrosebakery.com prior to putting in your order, with details on the delivery address and we'll let you know what is possible from our end.
We can send you our delicious cakes wherever in the world you are, but it involves an extra step. Mail us at shop@honeyrosebakery.com prior to placing your order for us to explain the process which basically is:
a) You tell us the weight of your order (email us which products and how many, we'll do the math)
b) Based on the weight we let you know the actual delivery charge and days (c. 5 days to most of the globe)
c) When you place your order, you top up the standard £7 UK charge by the amount of your international delivery by purchasing the needed amount of "£1 extra postage units" (online shop-->special occasions--> £1 extra postage units or here).
Yes, a bit of a workaround as we have a simple website, but it works. We pass through the delivery charge, nothing in it for us, other than your satisfaction and eventual world domination of the cake market.
Can I order by phone or fax ?
Sorry, but we do not accept orders by telephone or fax. You will need to enter your payment details yourself, for your own security.
How do I get a refund on my order ?
Just send us an email to shop@honeyrosebakery.com quoting your order number, and a brief description of the issue. We need that to make sure we correct anything we may have missed for the future. We'll make sure you are satisfied, and if you feel it is necessary, we will issue a refund.
How can I contact you to let you know there is a problem with my order ?
Emailing us is the preferred way: shop@honeyrosebakery.com; if you feel you would also like to call, please do so during UK business hours 9am-5pm, Monday-Friday: +44 (0)20 8960 5567. If you do not hear back from us within 24 hours of emailing please do call.
I am on your online store, and see a PayPal logo in my window - why ?
When we developed our online shop, we selected Paypal, the world's largest and most secure payment processor, for our online web purchases. You can choose to pay via credit card, or by using your PayPal account. It also has the most reasonable rates which ensures we can pass on those savings to you.
Can I pay with my credit card ?
Yes, of course. Just follow these simple steps:
Once you have completed selecting your products, simply go to your Shopping Cart and click on "Proceed to Checkout". You will be taken to a screen similar to the one below (this is an example below; obviously your own order info will appear).
Step 1: Click on the "Continue" link (circled in red), and ignore the right part of the screen with PayPal login information.
Step 2: You will be taken to the "Pay With Credit Car of Log in" screen, as per below. Again, ignore the PayPal login options on the right hand side of the screen and complete only the left-hand side with your credit card information. In the example below the "Visa/Delta/Electron" has been selected:
The overall payment type choices are: Visa/Delta/Electron; Mastercard/Eurocard; American Express; Switch/Maestro; Solo.
If you have a PayPal account and would rather use that, that is also fine; simply follow the above steps but ignore the left hand side of the screen and log ito PayPal with your Email and password.
PayPal is not accepting my credit card for payment ?
As long as it is a major credit or debit card (Visa/Delta/Electron; Mastercard/Eurocard; American Express; Switch/Maestro; Solo) then it will work. By default PayPal will expect you to pay with your PayPal account if you have an existing PayPal account (i.e. if it recognizes the credit card and email you enter as being registered to a PayPal account). So just make sure the credit card and the email address you are using has not been registered to a PayPal account before.
Do I have to have a PayPal account to pay ?
Heck no you don't. You can pay directly with your credit card and bypass opening a PayPal account. It will simply ask you to securely enter your credit card information for payment and you're done, per the steps above.
